Contractual Partners
The contractual partners are Hotel Lonca d.o.o. and the client/hotel guest/customer (hereinafter referred to as "the guest"). If a third party places an order on behalf of the guest, that third party, based on joint and several liability, guarantees all obligations arising from the contract together with the guest.
Conclusion of the Contract
The contract is concluded when Hotel Lonca receives written confirmation from the guest and sends a reservation confirmation to the guest. By doing so, the guest fully accepts the General Terms and Conditions (GTC). An accommodation offer does not guarantee a reserved room. The guest must confirm the received offer with key details, based on which they receive a reservation confirmation ensuring their stay at the hotel. In special cases involving regular guests, a written order suffices, and the hotel sends a reservation confirmation, ensuring accommodation for the guest.
Payment and Cancellation Terms for Individual Reservations
Individual reservations can be canceled free of charge up to 72 hours before the arrival date. If canceled within 72 hours of arrival or in case of a no-show, the full cost of the stay will be charged. Payments at Hotel Lonca (at the reception) can be made via credit card or cash (EUR only).
Prices in the price list are in EUR and include VAT, which is charged in accordance with legislation unless explicitly stated otherwise. Upon reservation, a deposit of 50% is required, with the remaining amount to be paid at the latest upon check-out. The bill for the stay and any additional services must be settled at the hotel reception. For extended stays, the hotel bill must be paid every 7 (seven) days, with the remaining balance due upon departure. Payments can be made in cash, by credit card, or by transfer to Hotel Lonca's business account. Prices are defined per room with a specified number of occupants; any additional persons in the room or services will be charged according to the current price list of Hotel Lonca. Additional charges are defined in the current price list.
Payment and Cancellation Terms for Group Reservations
For reservations of 5 or more rooms, special payment and cancellation terms apply, which are tailored individually for each reservation.
Privacy and Data Confidentiality
Hotel Lonca complies with confidentiality rules and operates in accordance with personal data protection laws. Upon check-in, guests must present a valid photo ID, from which the receptionist uses the following details: name, surname, date of birth, gender, and nationality. The same information is required for accompanying guests. Personal data is used for room reservations, payments, and mandatory registration with the police (Ajpes). Upon check-in, the receptionist will also verify the credit card details and validity.
Check-In
For security reasons, guests must present a valid ID (identity card or passport) upon check-in. Guests must provide credit card details as a guarantee. If the details were provided during reservation, they must be presented again upon arrival for security purposes. The credit card must be physically present. Credit card details are stored for up to 5 days after departure and then destroyed. In case of exceptional services, the hotel reserves the right to charge the credit card provided as a guarantee for the specified rooms and stay duration. If the guest does not have a credit card, a cash deposit is required, which will be returned upon departure if no unpaid services or other costs have occurred.
Guests wishing to extend their stay must notify reception at least 24 hours before the agreed departure time, and services must be settled prior to the extension.
If a guest occupies a room but leaves without staying overnight, the full night will be charged. If a guest reserves a room for an extended period but leaves early, the full value of the reserved nights will be charged, except in cases of force majeure or illness.
Reception operating hours are from 6:30 AM to 10:00 PM. Outside these hours, entry to Hotel Lonca is possible through the front entrance with a card or a one-time code.
It is strictly forbidden for unpaid and unregistered individuals to stay overnight in Hotel Lonca.
Smoking and Cleanliness
Smoking is not allowed indoors at Hotel Lonca. Cleaning or damage costs will be charged for violations. Any significant stains or damage to hotel property will incur additional cleaning fees, which must be paid upon check-out.
Parking
Parking on our premises is at the vehicle owner’s responsibility. Hotel Lonca is not liable for any damages. Parking for Hotel Lonca guests is chargeable according to the price list.
Pets
Pets are not allowed at Hotel Lonca.
Prices
Upon arrival, guests must pay the tourist tax. All prices include VAT, but the tourist tax is not included. Breakfast is included in the room price.
Children
- Children under 5.99 years old stay free in a room with parents or two adults.
- Children aged 6 to 11.99 years in a room with two adults pay €25 per night.
- For children older than 11.99 years, the same surcharge as for adults applies.
Crib
A crib surcharge is applied according to the price list.
Fitness and Sauna
Hotel guests at Hotel Lonca have free access to the hotel fitness center during their stay, within operating hours. A 3-hour sauna session is available for an additional fee to both hotel and external guests, according to the operating schedule.
Water
Tap water in Hotel Lonca is drinkable. Guests are encouraged to avoid purchasing additional bottled water. Water is a precious resource, so guests are requested to use it sparingly and ensure faucets are turned off.
E-Bike Rental
Bicycle rentals are available from 7:00 AM to 9:00 PM at Hotel Lonca.
Meal Times
Breakfast is served daily from 7:00 AM to 10:00 AM.
Hotel Card
Lost cards are chargeable as per the price list.
Television
Rooms are equipped with televisions offering a variety of international channels.
Damages
Please report any damages to housekeeping or the reception. The maintenance team will address issues as quickly as possible.
First Aid
In case of emergencies, contact the reception or 112.
Lost Items
Enquire about lost items at the reception.
Quiet Hours
Quiet hours are from 10:00 PM to 6:00 AM. Violations of rules or house policies may result in notifying relevant authorities and measures such as temporary or permanent bans from Hotel Lonca or removal from the premises.
Wake-Up Call
Guests can request wake-up calls at the reception.
Safe
A free safe is available in all rooms and at the reception. Guests are advised to store documents and valuables in the safe. The hotel is not responsible for money or valuables left in rooms.
Zero Waste
Hotel Lonca enforces waste separation (plastic/cans, packaging, paper, glass, bio-waste, textiles, mixed).
Conference Room and Mezzanine
The conference room and mezzanine are available for rent. The rental price is determined based on the duration, as per the price list.
Towels and Bathrobes
Towels and bathrobes must remain at Hotel Lonca. Leave them in the room upon departure. Missing items may be charged. For additional towels or bathrobes, contact the hotel reception.
Fire Safety
Fire safety regulations and evacuation plans are displayed prominently. Check the locations of fire extinguishers and emergency exits and follow the instructions of hotel staff and fire safety guidelines.
Complaints and Compliments
Please direct any complaints or feedback to the reception. A guest book for compliments and complaints is available at the reception.